URBETTER charters the protection of your personal data

URBETTER attaches importance to the transparency of information in order to build a strong and lasting relationship with its customers, based on trust. In accordance with this philosophy, the protection of your personal data is essential to us and we want to inform you, through this charter, of the way in which we collect and process this data.

This charter may be modified at any time by URBETTER, in particular to comply with regulatory changes.

1. WHAT DOES THIS CHARTER APPLY TO?

2. WHY WE COLLECT YOUR PERSONAL DATA ON THIS SITE?

3. WHAT ARE THE DATA WE COLLECT?

- Purchase history:

We also store the products you purchased, the price you paid and their shipping address.

- Behavioral data:

URBETTER may collect information about your browsinghistory, use of collection tools (cookies, tags, beacons or any other appropriate technical means). The data collected are the pages visited, the products viewed, the dates and times of consultation.

This data will allow us to facilitate your navigation on the site, and to offer you the products best suited to your preferences. Thus we can show you recently viewed products, approaching products, or give you access to a basket that you have not finalized.

You can choose to deactivate these tools via your browser, which will restrict certain functionalities. We advise you to leave them active to take full advantage of our navigation options.

We don't collect your bank details:

These are collected by our financial service providers who have the necessary accreditations, particularly in terms of security.

4. HOW WE USE YOUR PERSONAL DATA?

The purpose of using your data is to provide you with the best service, both in the management of your orders and in your browsing on our site.

Shipping of products

Your shipping addresses are transmitted to the transport companies concerned in order to ensure the delivery of the products.

Information and newsletter

If you have chosen to subscribe to our newsletter, we will regularly inform you of our good deals (private sales, flash sales or promo codes) to allow you to purchase at good price.

You can unsubscribe from our newsletters at any time, either by contacting the subscription service (by email at urbetter.shop@gmail.com, or by telephone) or in your customer account.

Personalization of our services:

Your data can be used to offer you the most appropriate products and services.

Statistics

Finally, all the data we collect will be used for statistical analysis purposes, to better understand our customers' expectations and develop our services accordingly, both in terms of product and service offers, promotions.

5. RECIPIENTS OF YOUR DATA

Your data collected on this site is intended for the exclusive use of URBETTER.

They may be shared with certain subcontractors, with whom we collaborate for the performance of our services (management, shipping, processing and payment).

6. WHAT ARE COOKIES AND HOW TO DEACTIVATE THEM?

A cookie is a small data file copied to your computer's hard drive by a website. It records information related to the navigation of your computer on a site (such as the pages visited or the dates and times of consultation), which can be read during your subsequent visits to the Site.

To disable cookies, you need to access the settings of your internet browser.

7. INFORMATION AND COMPLAINTS

You are entitled at any time to request clarification of the data concerning you, or to request the deletion of this data. However, please note that we may keep a record of your data for archival purposes (in particular where the law requires us to do so).

For any request of this situation, please contact our customer service by urbetter.shop@gmail.com.