We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We can't cancel the order if the product is already shipped out. 

We accept return of products. Customers have the right to apply for a return within 14 days after recieving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Custom orders or personalized items are not suitable for a 14-days' return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee.

No restocking fee to be charged by the consumers for the return of a product.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still haven't received your refund, please contact our customer service by urbetter.shop@gmail.com to get the return address.