Shipping Policy
Shipping and Returns
Shipping your package
Delivery of goods to certain areas may be affected due to the Coronavirus (COVID-19) outbreak. If you have any questions, please contact our support team.
Please note that the shipping guide below is for reference only. The shipping times below are calculated by workdays and delays may be caused by force majeure, natural disasters, severe weather, public holidays and factors beyond our control.
Customers will be notified of the shipment status by email after the package is shipped. And customers can also track the order through the Order Status button.
Reminder: The estimated shipping time is a general guide and doesn't apply to some remote areas.
ATTENTION:
- The delivery time mentioned in the guide doesn't include the order processing time. Order processing time usually takes 1-3 workdays.
- The delivery guide also doesn't apply to selected remote locations.
- Shipping costs depend on product weight, origin, destination, shipping method and warehouse, and other considerations. Detailed pricing information is available at checkout.
- In addition, standard shipping can reach most countries, while priority shipping can reach most major countries, here are the estimated shipping times.
Express Shipping: Usually 4-7 workdays of transport time. (Orders are shipped from warehouses in Germany and Poland by default.）
Estimated freight: 15-35KG package, the freight is between 18-32 euros
Unregistered Air Mail or Registered Air Mail: Generally, the delivery time is 20-30 calendar days.
Shipping method | Type of shipment | Warehouse location | Country/Region | Estimated Shipping Period |
Post | Registered airmail | China and Hong Kong | International delivery* | 15-25 |
Express | DHL Express | Hong Kong | International delivery* | 3-5 |
HKDHL Express | Hong Kong | International delivery* | 3-5 | |
DHL Economy | China and Hong Kong | International delivery* | 5-10 | |
Warehouse European
E-Scooter Delivery Warehouse
| TUFFNELL、XDP | UK | United Kingdom | 3-4 |
UPS Express | Europe (EU) | France, Czech Republic, Slovakia, Austria, Germany, Hungary, Belgium, Bulgaria, Denmark, Estonia,Netherlands, Lithuania, Latvia, Luxembourg, Romania, Croatia, Finland, Slovenia, Sweden, Italy,Greece, Ireland, United Kingdom , Portugal, Spain | 2-5 | |
GLS Express | Europe (EU) | France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland,Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,Norway, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden, United Kingdom | 3-6 | |
DPD Express | Europe (EU) | France, Estonia, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Hungary, Slovenia, Romania,Bulgaria, Croatia, Austria, Germany, Greece, Belgium, Luxembourg, Netherlands, Spain, Portugal,United Kingdom, Ireland, Denmark , Finland, Sweden | 3-6 | |
DHL Express | Europe (EU) | France, Germany, Netherlands, Belgium, Luxembourg, Austria, Spain, United Kingdom, Denmark,Ireland, Greece, Portugal, Sweden, Finland, Croatia, Malta, Cyprus, Poland, Hungary, CzechRepublic, Slovakia, Slovenia, Estonia , Latvia, Lithuania, Romania, Bulgaria | 2-5 |
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